www.cupstuff.com  
  www.cupstuff.com

Free Shipping on orders of $85.00 U.S. and over
 
    products & sizes |  faq |  sitemap |  contact us   
  Home>> FAQ>> View Shopping Cart / Check Out  
  Search Items by Team  
 
 
     
 
  Cupstuff Merchandise  

Quebec Nordiques Fleur-de-lys Tee

Quebec Nordiques
Fleur-de-lys Tee

$19.99 U.S.


2007 Grey Cup Slouch Cap

2007 Grey Cup
Slouch Cap

Now $9.99 U.S.


New York Yankees Timeless Ringer T-shirt

New York Yankees
Timeless Ringer T-Shirt

$19.99 U.S.


 When will my order arrive?


 What payment methods do you accept?


 What is your return policy and can I get my money back if not satisfied?


 How safe is it using my credit card over the internet?


 How can I get on your mailing list?


 How can I order that product in a different team, style or size?


 I am not sure what size will fit best. Can I get some help?











When will my order arrive?

Cupstuff ships to any address in the United States, Great Britain and Canada, including post office boxes and business addresses. All items are shipped the next business day via Canada Post airmail. Clients in the United States and Canada can expect delivery in seven to nine business days and clients in Great Britain can expect delivery anywhere from one to two weeks (depending on the time of the year). More expedient methods of delivery can be arranged by contacting our staff at 1-877-CUPSTUF (287-7883) or (905) 939-2833 or shipping inquiries may be directed to wecare@cupstuff.com.


What payment methods do you accept?

Cupstuff accepts Visa and Mastercard via our 1-877-CUPSTUF (287-7883) toll free line and on our SSL encrypted e-commerce option through PSiGate. All clients wishing to transact via facsimile and mail may pay in their choice of International Money Order, Visa or Mastercard. Payment via credit card will be completed in Canadian funds while Money Orders (made payable to Cupstuff) will be accepted in U.S. or Canadian currencies.


What is your return policy and can I get my money back if not satisfied?

Client satisfaction is our primary concern at Cupstuff. If you are not 100% satisfied with your order, please contact us within 60 days of the date of purchase and we will correct the issue to your satisfaction immediately.
We will provide you with a refund request number (this number must be included with your item when returned or it will NOT be accepted). Upon receipt of your merchandise, Cupstuff will immediately replace the garment (as previously agreed upon) or refund your payment. E-Commerce payments will be credited directly to the credit card account used for the transaction (in U.S. funds). Credit Card payments by telephone will be credited directly to the credit card used for the transaction (in CDN funds). Money Order payments will be reimbursed with a cheque from Cupstuff in the amount of the returned item(s). Please note that Shipping Charges WILL NOT be reimbursed and orders that received 'FREE SHIPPING' will be charged $7.99 for shipping if the order total is below $85.00 U.S..


How safe is it using my credit card over the internet?

Shopping on-line with Cupstuff is safe and secure because we utilize PSiGATE our e-commerce partner. PsiGate is based in Canada which uses state of the art SSL (Secure Sockets Layer) technology to encrypt your sensitive personal and financial data, such as your credit card information. The use of the SSL technology ensures the safe use of your credit card information on the Cupstuff site. Cupstuff and PsiGate are committed to safeguarding your privacy and will not disclose information from our transactions unless required by law. Your information will be kept confidential and will not be released to any outside agency. If you require any additional information about PSiGate, their website is www.psigate.com.


How can I get on your mailing list?

You may enter your email address information at the appropriate section on our home page or you may contact us at wecare@cupstuff.com with your request and you will be added immediately for future specials and exclusive offers. This information will be kept confidential and will not be disclosed to any outside agency unless required by law.


How can I order that product in a different team, style or size?

Some products are available only in certain teams, styles and sizes from our suppliers. However, sometimes we can obtain similar products in other teams, styles and sizes. If you are searching for an item that we do not carry, contact us via email at wecare@cupstuff.com or by telephone at 1-877-CUPSTUF (287-7883) and we will try to accommodate your request. In some cases it may take some time, but we have been successful with some items in the past.


I am not sure what size will fit best. Can I get some help?

Give us a call at 1-877-CUPSTUF (or 905-939-2833) or via email at wecare@cupstuff.com and we can help out. Our staff are experts on our products and can help you with that proper size to put you at ease. If there are any problems with the sizing when your package arrives, just let us know and upon receipt of the original merchandise, we will send you the proper size.

 
     
    shipping rates & policy |  returns & refunds |  gift certificates |  order